Refund policy

We hope you love your order. If something isn't quite right, eligible items may be returned within 14 days of delivery, provided they are unused and in fully resalable condition.

To request a return, please email hello@serendipitiesco.sbs with your order number and reason for return. Returns must be approved before being mailed back.

Customers are responsible for return shipping costs.

Once your return is received and inspected, approved refunds will be issued to your original method of payment within 3–5 business days.